A shared service delivering Environmental Health, Licensing and Trading Standards across Bracknell Forest, West Berkshire and Wokingham Borough Councils

No Cold Calling Zones

The No Cold Calling Zone (NCCZ) is an area in which residents have stated they do not wish to receive unsolicited visits to their homes (cold calls) from businesses. The zones are set up by the Public Protection Partnership’s Trading Standards team working in partnership with Thames Valley Police.

No Cold Calling Zones aim to decrease doorstep crime incidents by specifying a ‘zone’ in which doorstep callers are not welcome. Zones are defined by window stickers placed in the doors or windows of homes within the zone area and larger signs on lamp post and street furniture. Zones range in size and can be from a block of flats to streets in a residential estate. They are set up on request and follow a comprehensive consultation process.

Zones should meet the three criteria before they can be set up:

  • a history of doorstep crime or distraction burglary
  • a vulnerable population and
  • a defined geographical area.

The main aim of the zones is to reduce the number of unwanted and uninvited callers to households soliciting services or goods, which in turn reduces the number of criminal or civil law offences committed against residents.

For more information or to register your interest in setting up a NCCZ where you live please contact us.

If you are contacted by any business when you are at home, remember, Trading Standards approve a number of companies within your area from car sales to electricians, roofers and builders and we would recommend you contact one of these.

To report an incident of cold calling please contact the Citizens Advice Consumer Service on 03454 040506 or visit the website of the Citizens Advice Consumer Service online here.

Bracknell Forest
West Berkshire